How is this component reflected in the current healthcare system?
How is this component reflected in the current healthcare system?
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Recently, a fellow student nurse drew flak after posting a video of a patient’s ECG monitor showing a flatline. This is not an isolated case, as immediately after, another intern became trending for posting a video of her performing CPR on an actual patient in the hospital. With that, one component that plays a critical role and is very evident in the current healthcare system is the legislation, policy, and compliance in protecting patient health information.
For instance, to ensure the utmost protection of the right to privacy of an individual and their health protection, the Department of Health (DOH) and all its stakeholders are guided by Republic Act 10173 or the Data Privacy Act of 2012. Stakeholders include DOH offices, bureaus, services, units and attached agencies, both government and private national and local health facilities, and healthcare providers. Chapter 8 of the act defines the penalties for noncompliance such as unauthorized processing of personal and sensitive information, unauthorized access or intentional breach, and malicious disclosure.
While the mentioned incidents did not involve disclosure of actual health records, they still were not able to adhere to the standards protecting the patient’s privacy. This emphasizes the need for the strict enforcement of such laws and policies and monitoring of compliance by all the members of the team.
References:
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Philippine eHealth Strategic Framework and Plan (PeHSFP) (2013, September 11). Retrieved from https://cdn.who.int/media/docs/default-source/digital-health-documents/global-observatory-on-digital-health/philippines_ehealth2013_2017.pdf?sfvrsn=327c0c01_3
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An Act Protecting Individual Personal Information in Information and Communications Systems in the Government and the Private Sector, Creating for this Purpose a National Privacy Commission, and for Other Purposes, Republic Act No. 10173 (2012, August 15)(Phil.),https://www.officialgazette.gov.ph/2012/08/15/republic-act-no-10173
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Thank you for this!
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Ms. Tan, this is a very interesting topic that you have ventured in. I do agree with you that leadership and governance is a very vital foundation of how healthcare delivery systems will work. In the past years that UP PGH experienced budget cut, we experienced firsthand how facilities are lacking, which affects the quality of healthcare services Filipino people could receive.
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Thank you for sharing your insights and for incorporating our lesson also in N12. I totally agree with you in this! Being exposed to the reality of the people especially our patients in PGH made me realize the importance of the government sector in providing a good quality of life to the citizens. Therefore, budget cuts and misallocated funds significantly diminish the quality of healthcare that people receive, as this leads to insufficient equipment and inadequate facilities.
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Your thoughts on how leadership and governance is one of the, if not the, defining factors on how effective, accessible, and of the best quality healthcare can be clearly resonated with me, Alyssa! The sad truth that we all had to endure the incompetencies of our current governance is not new to us and seeing all those people, ourselves included, suffer due to this incompetence helps us internalize that we should call for more accountability from them. It is their responsibility to make the healthcare system for the people. May it be on the private or public realms, the goal of health shouldn't emulate self-serving interests as health is a right and not a privilege only for those that can bear its price or other circumstances.
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One of the major problems in the healthcare system of the Philippines is the lack of necessary supplies, services, facilities, and professionals, which stems from the decrease in budget allocation for the health sector.
The Philippine Daily Inquirer reported an 818 million peso cut on the four (4) significant facilities in the country (Lung Center of the Philippines (LCP), National Kidney and Transplant Institute (NKTI), Heart Center of the Philippines (HCP), and Philippine Children's Medical Center (PCMC)). Furthermore, there was also a decrease in budget allotment for the Department of Health (DOH), from 209 billion pesos to 199 billion pesos. Long before the execution of the budget cut, the Philippine healthcare delivery system was already experiencing limited capacity in handling the health concerns of the majority, therefore constraining the development of healthcare and limiting the care that our fellow Filipino patients deserve.
This is evident even in tertiary facilities like the Philippine General Hospital. As a student nurse, I have witnessed how doctors, nurses, and other healthcare workers limit the use of supplies, regardless of their necessity, due to the shortage that the institution is experiencing. Aside from that, patients also often endure their respective conditions as there is only a limited number of clients that hospitals can cater to daily since there are limited doctors, nurses, and even facilities. As a result, the necessary diagnoses, treatment, and/or management that one may immediately need are often delayed, delaying their recovery and probably aggravating their conditions.
Thus, I am hopeful that someday, the officials will prioritize the community's needs, particularly concerning their health, focusing on disease prevention rather than treatment. Accordingly, "If the government wants health care to be truly accessible to every Filipino, it should put its money where its mouth is." (Philippine Daily Inquirer)
REFERENCES
Philippines eHealth Strategic Framework and Plan. 2013-2017. (n.d.). https://cdn.who.int/media/docs/default-source/digital-health-documents/global-observatory-on-digital-health/philippines_ehealth2013_2017.pdf?sfvrsn=327c0c01_3
Unkindest cuts on Health Budget. INQUIRER.net. (2023, September 10). https://opinion.inquirer.net/166192/unkindest-cuts-on-health-budget#ixzz8mufGGwVw
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In the current healthcare system where there is an uptake of eHealth to foster efficiency in the clinical practice, human resource is evident, whether intentionally or unintentionally, through the spread of awareness on how to develop the skills of healthcare workers when it comes to the application of technology in their practice.
In our clinical duties, we are introduced to the Manila Health Department Online Appointment System, in which patients will be able to set an appointment to access free medical services in their respective health centers. However, this system inevitably faces challenges raised by the people, such as in managing their account (e.g. forgotten username or password). In our duty last semester in Public Health Nursing I, we were able to converse with the healthcare professionals in Paco Health Center as we raised the concerns of the residents of the barangay assigned to us about their inability to access their accounts. The healthcare workers informed us that people can raise their concerns to the health center and eventually have this problem fixed once they talk with the tech personnel assigned to manage technology-related issues. With this, I perceive that human resources play an important role in the implementation of the eHealth system, after all, the effectiveness of this system also depends on the capability of the healthcare providers.
References:
eTURO – eHealthPH. (n.d.). Ehealth.ph. Retrieved from https://ehealth.ph/e-turo/
Philippine eHealth Strategic Framework and Plan (PeHSFP) (2013, September 11). https://cdn.who.int/media/docs/default-source/digital-health-documents/global-observatory-on-digital-health/philippines_ehealth2013_2017.pdf?sfvrsn=327c0c01_3
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I'm with you on this, Aira! Human resource truly plays a vital role in eHealth systems, given that health providers work hand-in-hand towards the provision of care for our clients. I loved how you pointed out that there are educational interventions for eHealth that are currently being implemented, like the eTuro. This initiative provides an avenue for healthcare workers to utilize eHealth into its maximum capacity.
However, we also recognize that the full integration of eHealth in the country still has a long way to go. Situations in the MHD website highlights present challenges. I, also in our N12 duties, encountered patients who are not able to book appointments to the health center, as they either do not have internet connection or forgot their usernames and passwords. For these people who need to make ends meet to survive, going through the process of fixing these problems seem to be a hassle. With this, it is also important for human resource to actively go to these depressed communities and assist these people in the navigation of these telehealth technologies.
Ultimately, health providers need the necessary knowledge, skills, and attitude for the development of eHealth in the country.
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The Philippine eHealth Strategic Framework and Plan describes human resources as the workforce that develops, operates, and implements the national eHealth environment. In the current healthcare system, it is helpful to be equipped with digital competencies as most healthcare delivery systems utilize electronic medical records (EMR). For instance, in the Philippine General Hospital, we are taught how to use the Computerized Registry of Admissions and Discharges commonly known as RADISH. RADISH has been very helpful in monitoring patients and updating information about the patients which can help in communicating information between healthcare professionals in regards to delivering patient care. Human resources in terms of implementing the eHealth system is not only beneficial in the hospital setting but also in the community. I was able to utilize the Manila Health Department website a lot when I conducted my health education to my assigned families. Naturally, it would be impossible for me to do such an intervention if I did not know how to navigate through this website so I could teach my clients in the community.
This shows how human resources in terms of their skills and competencies are vital in the healthcare system as well as with the implementation of the eHealth system because the manpower is the one that not only delivers necessary care but also teaches the patients how they can do navigation independently to promote their health-seeking behavior. It is not only for our competency but also for their guidance as well.
References
Evio, B. D., & Bonito, S. R. (2024). Formative evaluation of the implementation of eHealth in the Philippines: A qualitative study. Acta Medica Philippina, 58(12). https://doi.org/10.47895/amp.v58i12.9289
Philippine eHealth Strategic Framework and Plan (PeHSFP) (2013, September 11). https://cdn.who.int/media/docs/default-source/digital-health-documents/global-observatory-on-digital-health/philippines_ehealth2013_2017.pdf?sfvrsn=327c0c01_3
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eHealth solutions play a pivotal role in enhancing the Philippine healthcare system by addressing various healthcare needs and improving accessibility through technology. The study by Lu and Marcelo (2021) highlights the progress of eHealth solutions in the Philippines, with initiatives like the National Telehealth Center (NTHC) leading efforts in eLearning, eMedicine, eRecords, eHealth policy, and eSurveillance. These solutions align closely with the definition of eHealth, as they utilize information and communication technologies (ICT) to overcome geographical barriers and time constraints, which are significant challenges in the Philippine healthcare system. Telemedicine services, for example, are now available in hospitals, providing faster and more efficient healthcare access to a broad demographic, including marginalized communities and private-paying patients. However, while these innovations show promise in improving healthcare delivery, the study emphasizes that the sustainability of eHealth in the Philippines hinges on the national government’s ability to institutionalize a comprehensive eHealth framework. The interconnection of eHealth components—ranging from electronic medical records to disease surveillance—remains essential for its long-term success and scalability across the nation.
Evio and Bonito (2024) further analyze the factors influencing eHealth implementation in limited-resource settings. Their study identifies key contextual, process, and content-related factors that either facilitate or hinder the adoption of eHealth solutions. Contextual factors such as ICT experience, organizational commitment, and third-party financial support play a crucial role. Process-related factors like leader engagement and resource management (e.g., internet connectivity) are equally vital. Additionally, the design and adaptability of eHealth solutions, including interoperability with other systems, directly impact the success of implementation. The study highlights that barriers in these areas can lead to inefficiencies, ultimately affecting the effective use of eHealth.
Both studies collectively underscore the importance of leadership, proper resource management, and a system that supports the technological, organizational, and contextual factors necessary for eHealth to thrive in the Philippines. These efforts align with the country’s pursuit of universal healthcare and aim to provide more efficient, equitable health services to its population.
- Evio, MAN, RN, B. D., & Bonito, DrPH, RN, S. R. (2024). Formative Evaluation of the Implementation of eHealth in the Philippines: A Qualitative Study. Acta Medica Philippina, 58(12). https://doi.org/10.47895/amp.v58i12.9289
- Lu, J. L., & Marcelo, P. G. F. (2021). Assessment of the Context for eHealth Development in the Philippines: A Work in Progress from 1997 to 2020. Acta Medica Philippina, 55(6). https://doi.org/10.47895/amp.v55i6.3208
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I appreciate how you emphasized the role of leadership and resource management in the sustainability of eHealth solutions. It's true that while innovations like telemedicine are bridging gaps in accessibility, their long-term success heavily depends on a robust and well-structured national framework.
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Moreover, inadequate infrastructure stifles innovation in health service delivery. It's disheartening to see the potential for advancements in telemedicine remain untapped due to these gaps. High-speed internet connectivity is particularly crucial; as highlighted by Salac and Kim (2016), poor internet connectivity in many areas significantly hinders the sharing of health information and limits the overall effectiveness of health services. By investing in and upgrading these systems, we can ensure that all Filipinos have access to the healthcare services they deserve, ultimately creating a more equitable and responsive health system.
Reference:
Salac, R. A., & Kim, Y. S. (2016). A study on the internet connectivity in the Philippines. Asia Pacific Journal of Business Review, 1(1), 67-88. https://doi.org/10.20522/APJBR.2016.1.1.67
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I agree with you, Joyce! The issue of accessibility and internet connectivity can be seen particularly in remote and underprivileged areas. Technological advances in healthcare can only go so far without the proper budget allocations and programs aimed at extending the reach of eHealth and improving the system.
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In 2022, the ANA defined it as:
Nursing informatics is the specialty that transforms data into needed information and leverages technologies to improve health and health care equity, safety, quality, and outcomes.
Equipping future nurses with the education of nursing informatics allow them to be knowledgeable in the use of tools and technology in the practice of nursing and in the healthcare space. This means that there are health professionals that are trained in the use of eHealth tools, who could also possibly improve the eHealth environment and landscape in the country.
American Nurses Association. (2022). Nursing Informatics: scope and Standards of practice. https://www.nursingworld.org/~49c602/globalassets/catalog/book-toc/nursing-informatics-3e-sample-chapter.pdf
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I certainly agree with you, Christian, that integrating nursing informatics into nursing education is a significant step toward preparing future nurses for the evolving healthcare landscape. By fostering a workforce skilled in digital health technologies, the healthcare system can leverage these professionals to improve the overall eHealth environment. As more nurses become proficient in informatics, they can contribute to developing and refining eHealth policies and programs, ultimately enhancing healthcare delivery across the country.
Therefore, the emphasis on human resource development through nursing informatics is a response to current healthcare needs and a strategic and well-planned move toward a more effective and equitable eHealth system in the Philippines.
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Reference:
Evio, B. D., & Bonito, S. R. (2024). Formative evaluation of the implementation of eHealth in the Philippines: A qualitative study. Acta Medica Philippina, 58(12), 35-43. https://doi.org/10.47895/amp.v58i12.9289
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The issues of server reliance and device compatibility that you have pointed out as per your reference really highlight the complexities of implementing effective eHealth systems, thus showing us some of its downsides. Addressing these barriers is crucial for improving data integration and ultimately enhancing patient care. It would be valuable to explore potential solutions or best practices that could help overcome these interoperability challenges in the Philippines.
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In rural areas, improving internet access is even more crucial as it is important to ensure that the underserved population are reached and are able to benefit from the health services. Additionally, the use of technology for data collection and patient management is becoming more common, helping healthcare workers provide better care (Ongkeko, 2017).
However, constant challenges such as inconsistent internet service and the healthcare workers' need for training still exist. Proper planning and continuous investment in infrastructure are truly important to fully realize that the concept of eHealth would enrich the healthcare delivery system in the country.
References
Ongkeko, Jr., A. et al., (2016). Community Health Information and Tracking System (CHITS): Lessons from Eight Years Implementation of a Pioneer Electronic Medical Record System in the Philippines. Acta Medica Philippina, 50(4). https://doi.org/10.47895/amp.v50i4.769
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Moreover, addressing the challenges of inconsistent internet service and ensuring adequate training for healthcare workers will be essential for the successful implementation of this project. Continuous investment and strategic planning are necessary and must be continuously done to harness the full potential of eHealth in enhancing healthcare delivery across the country.
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From these three studies, it can be inferred that leadership and governance play a significant role in the evolution of eHealth in our country. The utilization of innovation in both technology and health systems should not be limited to the local level or specific areas but should be implemented on a national level due to its potential to provide better and positive quality in our country's health system, as mentioned in the results of the aforementioned studies. Thus, having a policy for its implementation would be a significant success for eHealth in our country.
Moreover, it is not only the policymakers who bear the responsibility for its implementation; various departments and agencies in our country should collaborate to strengthen it further. However, in addition to leadership and governance, other components of the health system are also crucial because, without them, eHealth will not succeed completely in our country.
Evio, MAN, RN, B. D., & Bonito, DrPH, RN, S. R. (2024). Formative Evaluation of the Implementation of eHealth in the Philippines: A Qualitative Study. Acta Medica Philippina, 58(12). https://doi.org/10.47895/amp.v58i12.9289
Marcelo, P. et al., (2022). Factors Affecting Adoption of a Telemedicine Device by Primary Care Health Workers in the Philippines. Acta Medica Philippina, 56(11). https://doi.org/10.47895/amp.vi0.3709
Ongkeko, Jr., A. et al., (2016). Community Health Information and Tracking System (CHITS): Lessons from Eight Years Implementation of a Pioneer Electronic Medical Record System in the Philippines. Acta Medica Philippina, 50(4). https://doi.org/10.47895/amp.v50i4.769
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Hi Aira! I have the same sentiments as you. I really do believe that good governance and leadership has a crucial role in the evolution of eHealth. If the government doesn't know how to make the eHealth better, then the people surrounding it will be the one who will be suffering. I hope that there will be such improvement with the governance and leadership for eHealth in our country.
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In my experiences at PGH, I find RADISH as a useful tool in accessing patient data. Interoperability of the system is evident, as it serves as a database, with patient history, test results, treatment plans, easily communicated across clinics.
However, EMR systems in the country are fragmented and data transfer is difficult, given that the health information system is a multi-agency setup without service-oriented architecture. More so, ambiguities in terminologies lead to difficulties in encoding and classification. Particularly, the Philippines makes use of several languages, utilizing different terms in specific diagnosis. With this, the NHTS comes into picture (Sylim et al., 2022).
In the same study, it was revealed that mandatory use of EMRs is limited to insurance and billing. In a familial experience, most employees at a hospital in Cavite have submitted medical certificates with ‘sore eyes’ to SSS, for more reimbursements in their sick leaves. This scenario exemplifies existing loopholes in the interoperability of EMRs, as there is lack of proper data management and structure. Furthermore, this may be dangerous to research, as it may affect vital and health statistics and profiling of diseases of the population.
Evio & Bonito (2024) also found that interoperability of eHealth systems is affected by the types of devices available in the health facilities. For instance, eHealth solutions are compatible only with Android devices, and not with iOS. This poses more challenges in encoding and transmission of data. It highlights the lack of resources among eHealth providers and stakeholders.
Ultimately, it is imperative to upgrade existing systems, through research and development. Investment in them can ensure more access to patient data across institutions — saving time and effort and improving quality of care, resulting in best patient outcomes.
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References
Evio, B. D., & Bonito, S. R. (2024). Formative evaluation of the implementation of eHealth in the Philippines: A qualitative study. Acta Medica Philippina, 58(12). https://doi.org/10.47895/amp.v58i12.9289
Sylim, P. G., Lu, J. L., & Marcelo, P. G. F. (2022). Discoursing Terminology Standards and Interoperability in relation to the Philippine eHealth Strategy. Acta Medica Philippina, 56(1). https://doi.org/10.47895/amp.v56i1.3937
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REFERENCE:
Robredo, J. P., Ong, B., Eala, M. A., & Naguit, R. J. (2022). Outmigration and unequal distribution of Filipino physicians and nurses: An urgent call for investment in health human resource and systemic reform. The Lancet Regional Health - Western Pacific, 25, 100512. https://doi.org/10.1016/j.lanwpc.2022.100512
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Great insights, Allen! I liked how you pointed out that human resource in the Philippines remain inadequate, as most healthcare workers prefer to work overseas. This notion highlights how the country still serves as the main exporter of workers and services to other countries, which is unfortunate as our own systems bear the brunt of the situation. It also exemplifies the need for more manageable work environments and proper compensation and incentives for our healthcare workers. As the healthcare system improves in relation to addressing these issues, progression and development of eHealth will then simply follow.
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References
Britiller, M. C., Amponin, A. M., & Pring, C. C. (2023). Effectiveness and challenges: The current situation of Electronic Health Records (ehrs) to improve health care outcomes. South East Asia Nursing Research, 5(1), 1. https://doi.org/10.26714/seanr.5.1.2023.1-18
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Finch S. (2013). Philippines brain drain: fact or fiction?. CMAJ : Canadian Medical Association journal = journal de l'Association medicale canadienne, 185(12), E557–E558. https://doi.org/10.1503/cmaj.109-4459
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Lu, J. L., & Marcelo, P. G. F. (2021). Assessment of the Context for eHealth Development in the Philippines: A Work in Progress from 1997 to 2020. Acta Medica Philippina, 55(6). https://doi.org/10.47895/amp.v55i6.3208
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Thank you for sharing your insights, Alessandra! Regarding the country’s ranking as the number one exporter of healthcare professionals given the need for them here, I also believe that it is a significant concern. You even shared possible reasons why that’s a problem in the first place which is nicely done. Now, we can say that if there were proper investment in human resource development and sufficient allocation for them, we could have a sustainable healthcare manpower.
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Similarly, Ongkeko et al. (2016) highlighted the enabling factors and challenges encountered in the implementation of Community Health Information and Tracking System (CHITS), one of the pioneer EMR systems in the country. Despite its effectiveness and efficiency in different sectors, the system still encountered challenges specially in marginalized areas where in there are still electrical surges and lack of ICT personnel. Additionally, the transfer of patient data from one system to another is hampered due to lack of policies and standards regarding the problem. Without these standards, the flow of health information is restricted which may affect the coordinated care needed for better health outcomes.
Evio, B. D., & Bonito, S. R. (2024). Formative evaluation of the implementation of eHealth in the Philippines: A qualitative study. Acta Medica Philippina, 58(12). https://doi.org/10.47895/amp.v58i12.9289
Ongkeko, Jr., A. et al., (2016). Community Health Information and Tracking System (CHITS): Lessons from Eight Years Implementation of a Pioneer Electronic Medical Record System in the Philippines. Acta Medica Philippina, 50(4). https://doi.org/10.47895/amp.v50i4.769
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Good points, Corrine! I agree with you that without clear standards and policies for electronic medical records, we can already expect our patients' privacy and confidentiality are at risk. Remember that as nurses, our obligation is to protect our patients' privacy. A lack of such standards could not only affect our role as nurses to provide care and respect our patients but also compromise their health information confidentiality consequently potentially harming them in that way.
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One of the national in placed to protect and achieve the eHealth vision is the Republic Act 10173 or also known as the Data Privacy Act of 2012. This law is to set security measures for patient's personal information. This also mandates how the data is processed, stored, and shared to other people, thus ensuring patient confidentiality and security even through electronic systems (Angara, 2012).
Aside from this, in Senate Bill No. 1618, the act to establish a Philippine eHealth System and Services is still being processed. This bill is done in response to the call of the World Health Assembly to recognize the importance of eHealth to improve the healthcare system, including patient information and services, such as telemedicine, e-learning, e-prescription, and virtual healthcare teams (Ejercito, 2022).
In a lower level of governance, such as in hospitals, insurance companies, etc., some rules and regulations mandates how personal information is handled.
Data security and patient confidentiality must be the main concern in eHealth services. Thus, these laws and policies must be enforced strictly to ensure our client's safety.
References:
Angara, E. (2012, June 6). Republic Act No. 10173. Official Gazette. Retrieved September 28, 2024, from https://www.officialgazette.gov.ph/2012/08/15/republic-act-no-10173/
Ejercito, J. V. (2022, November 17). Senate Bill No. 1618. Senate of the Philippines. Retrieved September 28, 2024, from https://legacy.senate.gov.ph/lisdata/2690923123!.pdf
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An example of this would be the healthcare workers (physicians, nurses), charting the records in PGH EMR. Included in the human resources are those who developed and maintains the OCRA so that patients can book their appointments and request medical records.
Just like other components, there are issues that our human resources face. Not all of them are equipped with the necessary knowledge and skills to adopt technology in their practice, which is why not urban facilities utilize EMR. The field of nursing informatics in our country is still emerging, as such, we have limited human resources who can teach others about the use of the technology. Many of our healthcare workers also choose to practice abroad for greater economic benefits. Additionally, according to Sieck et al. (2020), one of the reasons behind healthcare professionals’ resistance to the adoption of the EMR is the technological challenges they face, especially the older practitioners. Therefore, we must strengthen the competency of our human resources by providing them with proper support and training, as well as incentives.
Sieck, C. J., Pearl, N., Bright, T. J., & Yen, P. Y. (2020). A qualitative study of physician perspectives on adaptation to electronic health records. BMC medical informatics and decision making, 20, 1-8.
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You're right, Carla! There are also gaps when it comes to knowledge about using technology because not everyone is familiar with how to use it. That's why it's important to focus on the education and skills training of people or staff to operate eHealth strategies.
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You have a point here, Carla! Aside from governance and leadership, I also believe that human resources also play a significant role in eHealth. However, I believe that proper human resources should also came from the government. With those proper support and training, this will be achieve through the good governance and leadership.
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Like in a project’s strategy, the intended clients should be assessed to know the extent of the investment that can be allocated. After all, effectiveness and efficiency are carefully assessed before the implementation of health care services to maximize the limited resources of the budget. A thorough evaluation is also crucial to the success of a project since eHealth services are the “novel” ideas in the healthcare system. Evaluation allows room for improvement and critical analysis of the modifications of the health care service thereby promoting safer and higher quality of health care. Likewise, investment is important for it goes hand in hand with strategy. Proper and sufficient investments are necessary for the extent of success and coverage (ex. clients) of the eHealth services. Not applicable always but ideally greater investments mean greater socio-economic groups will benefit from the services
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Leadership and governance are important components in ensuring the success of the eHealth Strategic Framework. Under this component, leaders and public servants are tasked to direct, coordinate, and manage eHealth agenda. In terms of operability, it is important that sufficient funding is provided to sustain the implementation of eHealth solutions. However, governance in the Philippines focuses more on political funding compared to health funding, which is reflected by a lack of discourse regarding budget cuts that affect tertiary hospitals like PGH. On this part, inadequacies in leadership and governance are very notable.
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This component is reflected in the current healthcare system through the creation of the National Governance Steering Committee and Technical Working Group on eHealth oversees the implementation of PeHSFP and aligns it with several related programs in the country such as the Universal Health Care. In addition to this, inter-agency collaboration allowed the harmonization of the health information system, leading to the development of the Philippine Health Information Exchange. Moreover, good governance allows for better policy-making. This allowed the creation of administrative orders that support eHealth such as the Administrative Order on Institutionalizing the National Telehealth Services under the Department of Health – Release 001, which institutionalizes telemedicine within the healthcare system.
It is important to note that this is only one of the components of eHealth. The success of the PeHSFP relies on the integration of the other components. As such, addressing challenges present across these components is crucial to ensure that an efficient and effective healthcare delivery service in the country is attained.
References
Marcelo, A., Medeiros, D., Ramesh, K., Roth, S., Wyatt, P. (2018, February). Transforming health systems through good digital health governance. Asian Development Bank. https://www.adb.org/sites/default/files/publication/401976/sdwp-051-transforming-health-systems.pdf
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The governance component of eHealth in the Philippines is mirrored in the current healthcare system, which has established policies and frameworks to guide the adoption and integration of digital health solutions. According to the WHO report, effective governance structures are critical for ensuring that eHealth projects are consistent with national health objectives and regulations.
However, several challenges remain, such as the need for improved coordination among government agencies and stakeholders in order to improve policy enforcement and resource allocation. It is critical to emphasize that improving governance can assist overcome hurdles to eHealth adoption, resulting in better health outcomes for patients and more efficient healthcare delivery for everybody.
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Human resources refer to the manpower or workforce available for the development and implementation of eHealth. The “manpower” may consist of people from varied health-related fields, such as health workers and health providers, information and communication technology workers, and others. In eHealth, the role of human resources is geared towards creating change and adoption – they focus on expanding the scale of eHealthy by encouraging relevant stakeholders to adopt eHealth solutions.
In the current healthcare system, there are programs aimed towards promoting capacity building, such as the eTURO program, which uses technology as a tool for eHealth education and health-related training programs.
However, there are challenges in solving the shortage of human health resources, especially those in remote or rural areas and in standardizing the health information that is relayed to different healthcare providers. In bridging these gaps, resources must be allocated towards further education and training of personnel, such as with the creation of training centers and eHealth communication programs.
References
eTURO - eHealthPH. (n.d.). eHealthPH. https://ehealth.ph/e-turo/
Philippine eHealth Strategic Framework and Plan (PeHSFP) (2013, September 11). https://cdn.who.int/media/docs/default-source/digital-health-documents/global-observatory-on-digital-health/philippines_ehealth2013_2017.pdf?sfvrsn=327c0c01_3
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In the current healthcare system, the integration of eHealth is still evolving, with its components reflected to varying degrees, particularly in resource-limited settings like the Philippines. Globally, eHealth is seen through digital tools like EMRs, telemedicine, and health data management systems. These components aim to streamline healthcare delivery, enhance patient engagement, and improve overall outcomes. However, the extent of integration often depends on the health system’s infrastructure, training, and leadership, as outlined by the Donabedian SPO model.
In the Philippines, the government’s efforts to implement eHealth are visible in programs like the Philippine eHealth Strategic Framework and Plan, which sought to introduce telemedicine, EMRs, and other digital tools to address healthcare gaps. According to studies by Evio and Bonito (2024) and Marcelo et al. (2022), components of eHealth such as telemedicine (via devices like RxBox) and EMR adoption have been introduced in certain municipalities and primary care health centers. These efforts aim to improve access to healthcare, particularly in remote areas.
A strong example of effective eHealth implementation is the use of the RADISH platform at the Philippine General Hospital, which highlights the critical need for improving healthcare professionals' digital literacy and skills. Training staff to utilize systems like RADISH empowers them to efficiently monitor patient conditions, update records, and enhance communication between providers. This not only promotes the seamless integration of eHealth into everyday clinical workflows but also ensures that healthcare providers are equipped to meet the growing digital demands of modern healthcare. Additionally, it supports patient self-management by making health information more accessible and transparent.
References:
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One manifestation of this component is the implementation of the Philippine National eHealth Information Interoperability Standards Catalogue, which contains all eHealth information interoperability standard codes. This mandates the standard protocols in data structures, messaging, and terminology, thus ensuring effective communication and exchange of data. PhilHealth’s eClaims system, for example, relies on these standards for interoperability when processing healthcare claims from different health facilities (Balay & Nery, 2021).
Additionally, the Health Interoperability Lab plays a big role in supporting this framework by serving as a collaborative space where experts and policymakers work jointly to design and test health information systems that adhere to interoperability standards. A notable example of these efforts is the Smarter and Integrated Local Health Information System for Cagayan de Oro City (SmILHIS CDOC) Project, which integrates various health data systems into a single platform using eHATID LGU technology. This project enables healthcare facilities within the city to manage patient data electronically and ensures seamless communication between institutions through its Interoperability Layer (IOL), thus embodying the principles of interoperability in improving healthcare delivery.
References:
Balay, J. J., & Nery, J. M. (2021). The eHATID LGU project and its impact on health information interoperability: A case study in the Philippines. *Acta Medica Philippina, 55*(2), 143–152. https://actamedicaphilippina.upm.edu.ph/index.php/acta/article/view/3937
Pascual, K. (2020). Interoperability and universal health care in the Philippines. *SIL Asia.* http://sil-asia.org/interoperability-and-universal-health-care-in-the-philippines/
Philippine Council for Health Research and Development. (2021). e*HATID LGU's EMR system to enable interoperability of Cagayan de Oro City’s health information management systems.* https://www.pchrd.dost.gov.ph/news_and_updates/ehatid-lgus-emr-system-to-enable-interoperability-of-cagayan-de-oro-citys-health-information-management-systems/
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Remember at the peak of the COVID-19 pandemic in 2020, the country’s healthcare system was exposed to a critical vulnerability because of its lack of human resources such as physicians and nurses. This was evident in how prevalent the burnout among healthcare professionals during that time. I still remember hearing on the news and seeing on social media platforms how exhausted our healthcare teams were as they handled and treated the influx of not only the COVID-19 patients but also those with other illnesses. Some of those workers even fell ill and worse some died which further decreased the already limited manpower for health. Imagine the impact that has on the country’s healthcare system. Undoubtedly that shortage resulted to an increased burden on the remaining healthcare workers who were already shouldering a heavy workload thereby affecting the overall effectiveness of the healthcare system. Just like any system, it heavily relies on the people behind those work, as the eHealth framework describes, human resources are the ones who ‘develop, operate, and implement.’ When the health workforce/manpower is shortened, the health system is strained and burdened.
Reference
Philippine eHealth Strategic Framework and Plan (PeHSFP) (2013, September 11). https://cdn.who.int/media/docs/default-source/digital-health-documents/global-observatory-on-digital-health/philippines_ehealth2013_2017.pdf?sfvrsn=327c0c01_3
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Our government takes on its role and responsibility to foster an “enabling environment for the use of IT in healthcare” through the use of the Philippine eHealth Strategic Framework and Plan (PeHSFP) solidified by increasing advocacies in electronic health application transition to digitize data storage in healthcare (DOH-DOST, 2016). However, their emphasis on a “widespread access to health care services and health information” lacks its ideal reality to thousands of rural health units lacking in resources to solidify this aim. Research by Ongkeko, et.al. (2016), finds challenges in implementing Community Health Information and Tracking System (CHITS) in topographically-challenged areas, especially in the provinces, where electricity outage tops the reason for implementation failure. Telemedicine, where delivery of health and education to disadvantaged communities are provided despite the distance, also had issues to power supplies and inaccessibility to digital infrastructures upon low financing for budget (Marcelo, et.al., 2022). These current issues at hand is what reflects in our current healthcare system- a lack of recognition and government body to advocate for these eHealth innovations despite their “goals” to achieve the target of PeHSFP. In this perspective, we see the significance of a policy making body to institutionalize these innovations upon the successes it can bring to our country’s healthcare delivery system.
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References:
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DOH-DOST (2016). A Briefer on the Philippine eHealth Strategic Framework and Plan. https://www.pchrd.dost.gov.ph/wp-content/uploads/2022/03/plenary-philippine-ehealth-strategic-framework-and-plan.pdf
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Marcelo, P. et al., (2022). Factors Affecting Adoption of a Telemedicine Device by Primary Care Health Workers in the Philippines. Acta Medica Philippina, 56(11). https://doi.org/10.47895/amp.vi0.3709
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Ongkeko, Jr., A. M., Fernandez, R. G., Sylim, P. G., Amoranto, A. J. P., Ronquillo-Sy, M.-I., Santos, A. D. F., Fabia, J. G., & Fernandez-Marcelo, P. H. (2016). Community Health Information and Tracking System (CHITS): Lessons from Eight Years Implementation of a Pioneer Electronic Medical Record System in the Philippines. Acta Medica Philippina, 50(4). https://doi.org/10.47895/amp.v50i4.769
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You effectively highlighted the disconnect between the government’s goals for eHealth and the reality faced by rural health units. While the Philippine eHealth Strategic Framework is commendable, there really are significant challenges for a third-world country like us, such as resource limitations and infrastructure inadequacies.Your perspective sheds light on the importance of not just technological advancements, but also the socio-political context in which they are implemented. A dedicated policymaking body to support these innovations has alwaysdf been our dream. With laws and policies in place, the need for sustainable funding will be acknowledged and addressed. Great one!
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Lu and Marcelo (2021) summarize the eHealth Policy Domains and their corresponding relevant policies and programs in the page 9 of their study entitled “Assessment of the Context for eHealth Development in the Philippines: A Work in Progress from 1997 to 2020” (access the paper here: https://doi.org/10.47895/amp.v55i6.3208). As can be seen, the integration of e-Health into our healthcare has prompted a number of legislations. Policies like the Data Privacy Act of 2012 and the Universal Healthcare Act shows how eHealth and technology has been integrated into the current healthcare system with the purpose of protecting patient data and ensuring equitable access to health services. The reflection of this eHealth component in the current healthcare system can be further seen in the adoption of telemedicine and electronic medical records (EMRs) in various health institutions, consider the Philippine General Hospital (PGH) for one. These examples have been particularly useful during the COVID-19 pandemic, where extending health services through traditional means presented to be a challenge.
In the years to come, the government must continue to enforce relevant policies, provide resources, and ensure that all stakeholders are equipped with the knowledge to be able to navigate through the digital healthcare landscape. Improving regulations to improve infrastructure and build the people’s capacity is essential in achieving the maximum potential of eHealth to be able to provide all Filipinos with a safer, more accessible and equitable healthcare system.
References:
Department of Health & Department of Science and Technology. (2013). Philippines eHealth Strategic Framework and Plan 2013-2017. https://cdn.who.int/media/docs/default-source/digital-health-documents/global-observatory-on-digital-health/philippines_ehealth2013_2017.pdf?sfvrsn=327c0c01_3
Lu, J. L., & Marcelo, P. G. F. (2021). Assessment of the Context for eHealth Development in the Philippines: A Work in Progress from 1997 to 2020. Acta Medica Philippina, 55(6). https://doi.org/10.47895/amp.v55i6.3208
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One essential component of the eHealth framework is Standards and Interoperability, which ensures seamless communication and data sharing between healthcare providers and institutions (Philippine eHealth Strategic Framework and Plan, 2013). This is reflected in the increasing use of electronic health records (EHRs) in the country, which are designed to improve healthcare delivery by making patient data more accessible and reducing errors in record-keeping. However, there are still challenges, such as the absence of a nationwide platform for both public and private institutions, which limit the full potential of interoperability (Lu & Marcelo, 2021).
The various eHealth solutions being created and put into action in the Philippines, such as the EHRs, indicate the possibility of enhancing healthcare delivery systems. Despite this, there are several challenges in the utilization and execution of eHealth, especially when it comes to the component of Standards and Interoperability. As discussed by Evio and Bonito (2024), there are many different factors that affect the incorporation of ICT in the current healthcare system. Contextual factors consist of individual traits, such as demographics, skills, and experience. Process-related factors include the ways in which implementation is done, both top-down and bottom-up strategies, and managing resources within health facilities. Additionally, content-specific factors refer to the nature of eHealth in sharing information with other systems, such as adaptability, accessibility, and sustainability. All of these factors play a significant role in determining the success of eHealth initiatives in the Philippines.
The Philippine eHealth Strategic Framework recognizes the need for continued development of eHealth systems, which should mainly focus on these different factors, to ensure that standards and interoperability goals are met across the healthcare sector.
References:
- Evio, B. D., & Bonito, S. R. (2024). Formative Evaluation of the Implementation of eHealth in the Philippines: A Qualitative Study. Acta Medica Philippina, 58(12), 35–47. https://doi.org/10.47895/amp.v58i12.9289
- Lu, J. L., & Marcelo, P. G. F. (2021). Assessment of the Context for eHealth Development in the Philippines: A Work in Progress from 1997 to 2020. Acta Medica Philippina, 55(6). https://doi.org/10.47895/amp.v55i6.3208
- Philippine eHealth Strategic Framework and Plan (PeHSFP). (2013). https://cdn.who.int/media/docs/default-source/digital-health-documents/global-observatory-on-digital-health/philippines_ehealth2013_2017.pdf?sfvrsn=327c0c01_3
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The importance of internet infrastructure is underscored by President Ferdinand Marcos Jr.’s emphasis on universal connectivity in his State of the Nation Address (SONA) to support the growing digital economy. The "common tower" policy, which allows telecom companies to lease existing towers instead of building their own, represents a significant step toward improving internet access. (Zaldarriaga, 2022). However, significant challenges impact the realization of eHealth infrastructures. Rapid adoption of digital technologies crucial for healthcare is hindered by a lack of competition and restrictions on foreign investment in telecommunications. These limitations, such as the public utility designation of telecommunications, cap returns and slow the expansion of necessary digital infrastructure (World Bank Group, 2020). Additionally, while internet access became essential during the pandemic, over 30 million Filipinos still lack connectivity. This digital divide poses a major obstacle to achieving widespread access to digital health services, particularly in rural and underserved areas (Philippine Institute for Development Studies, 2023). Despite advancements in infrastructure and digital health platforms, addressing issues like inconsistent internet connectivity, outdated equipment, and data security concerns remains crucial for fully leveraging the potential of digital infrastructure in the Philippine healthcare system.
References
Aban, Y. K. C., Abunto, J. V., Aliorde, J. V. E. P., Benson, N. C. M., Figueroa, E. R. U., Masiddo, J. A. D., Pabustan, J. E. C., & Leatub, F. R. M. (2024). The Rise of Telemedicine in the Philippines during COVID-19: A Systematic Review of Utilization Trends and Patient Outcomes. Philippine Social Science Journal, 6(4), 9-18. https://doi.org/10.52006/main.v6i4.876
Department of Health. (2014). Philippines eHealth Strategic Framework and Plan 2013-2017. https://cdn.who.int/media/docs/default-source/digital-health-documents/global-observatory-on-digital-health/philippines_ehealth2013_2017.pdf?sfvrsn=327c0c01_3
Department of Science and Technology. (2015, March 19). MOA SIGNING FOR DOST’S PHIL. HEALTH INFO EXCHANGE. GOVPH. https://www.dost.gov.ph/knowledge-resources/news/44-2015-news/668-moa-signing-for-dost-s-phil-health-info-exchange
Florence, T. L. (n.d.). LGU-Camalig Pushes for Digitization of Health Records. Camalig LGU. https://www.camalig.gov.ph/2024/03/20/lgu-camalig-pushes-for-digitization-of-health-records/
Philippine Institute for Development Studies. (2023, May 9). Make customers feel they are fairly treated. PIDS - Philippine Institute for Development Studies. Retrieved October 2, 2024, from https://www.pids.gov.ph/details/news/in-the-news/make-customers-feel-they-are-fairly-treated
World Bank Group. (2020, October 5). Harnessing Digital Technologies Can Help Philippines Overcome Impact of Pandemic, Hasten Recovery. World Bank. Retrieved October 2, 2024, from https://www.worldbank.org/en/news/press-release/2020/10/05/harnessing-digital-technologies-can-help-philippines-overcome-impact-of-pandemic-hasten-recovery
Zaldarriaga, J. (2022, September 20). Expect better PH internet connectivity. GOVPH - Philippine News Agency. https://www.pna.gov.ph/opinion/pieces/546-expect-better-ph-internet-connectivity
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By enabling secure data exchange across platforms, interoperability improves care coordination among healthcare providers. For example, when a patient receives care at multiple locations, their medical history, test results, and treatment plans can be readily accessed by different providers, resulting in better patient outcomes and more informed healthcare decisions; essentially ensuring safer health interventions, as everyone has access to every significant health-related information of the patient). Additionally, ongoing efforts to standardize health information protocols bolster this component, ensuring that varied systems can collaborate effectively. This integration is vital for realizing the overarching aim of creating a safer and more responsive health system for all Filipinos.
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Hello, Pauwi! I agree, interoperability is crucial. It's fantastic to see how initiatives like RADISH are demonstrating its value. A well-connected healthcare system is vital for a safer and more responsive healthcare system for all Filipinos.
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