Based on the documentary, the importance of pre-hospital care is in its ability to begin managing (or at least surveying and stabilizing) the patient even before they reach a healthcare facility. This is especially important for patients with acute life-threatening conditions, because these patients may rapidly deteriorate and experience significant morbidity or even mortality if not surveyed and/or managed urgently. Aside from improving patient outcomes, good pre-hospital care can also reduce the burden on emergency departments, as patients would need less resources upon arriving at the ED. Thus, the ED would be able to serve more patients compared to a setting where pre-hospital care were not available.
Improving access to healthcare is also important because good and equitable access to healthcare will promote better health-seeking behavior in the population as a whole. This means that people with health conditions will generally be seen by a healthcare professional earlier in the course of their diseases, thus allowing for earlier intervention. Conversely, poor access to healthcare means that patients are more prone to seeking medical attention when their conditions are already severe. This not only results in poorer outcomes for these patients, but also increases the burden on emergency departments as these people are more likely to present with advanced disease which requires emergent care.