Wrench, J. Punyanunt-Carter, N., & Ward, M. Sr. (2014). Organizational Communication: Theory, Research, and Practice (pp. 2022-2033). Washington, D.C.: Flat World Knowledge, Inc.
Click https://drive.google.com/file/d/14_l0xDZzFaRLGXlDDijeKUSKi6vAOoXt/view?usp=sharing link to open resource.